Safe Stay Protocol

We provide all our guests and visitors a dedicated service supported by high standards of quality and hygiene.

Ostar Hotel Group's Safe Stay Protocol is focused on providing a pleasant and safe stay. Starting with an extensive and profound sanitization process of all hotel facilities, also the continuous cleaning of public areas with certified products, the deep cleaning of rooms, as well as the air conditioning system.

The Protocol also includes the handling and preparation of food and beverages, as well as restaurant, bar and laundry services, among others. There are "prevention filters” at all entrances, where the temperature of visitors, guests and employees is taken, and where they are asked questions, provided with antibacterial gel, use of face masks is verified and general recommendations are provided.

In response to the new requirements of some countries, for our guests who wish to take the COVID-19 test before traveling, we offer personalized guidance. If you should need this service, please contact us prior to your arrival at the hotel, in order to provide you with the information that will allow you to fulfill this process when it´s best convenient for you.

Thank you for your preference... We are HAPPY TO WELCOME YOU.

COVID-19 Protocols