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Careers

Below are all available career openings at Ramada Gateway Kissimmee. To apply please visit our Facebook and submit an application!

Front Desk Agent

Salary: $9.75 - $10.00

Job Description

Under supervision, the Front Desk Agent is responsible for providing the highest level of guest satisfaction to ensure the continuous delivery of hospitality, professionalism, and consistency. The Front Desk Agent checks in and check outs guests, posting charges, answering the phone and performs Front Desk related functions.

Qualifications: 
• Able to work All-Shifts 7AM - 3pm, 3PM-11PM or 10AM-7PM, including weekends & Holidays
• Excellent customer service skills to ensure every guest is welcomed and assisted
• Strong communications skills with the ability to interact with all levels of team members and guests in an attentive, courteous, and service-oriented manner
• Bilingual preferred but not required

Job Type: 1 Full-time positions 32 to 40 hours per week

Required experience:
• Hospitality/ Customer Service : 1 year
Required education:
• High school or equivalent

Job Type: Full-time

Benefits include Medical/dental/ vision/ 401k/

Housekeeper

We are looking for professional Housekeepers able of attending to our facilities with integrity and attention to detail.
The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation.

Responsibilities
• Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Notify superiors on any damages, deficits and disturbances
• Deal with reasonable complaints/requests with professionalism and patience
• Check stocking levels of all consumables and replace when appropriate
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices
Requirements
• Proven experience as a cleaner or housekeeper
• Ability to work with little supervision and maintain a high level of performance
• Customer-oriented and friendly
• Prioritization and time management skills
• Working quickly without compromising quality
• Basic understanding of English language

Bellman

Salary $8.75 P/H

Description and Duties:

Direct guests to front desk for check in. As well as assist guests with their luggage to and from their room during check-in and check-out

Bartender

Salary:   $5.95 P/H plus Tips

Job Overview:
Take orders, prepare and serve alcoholic and non-alcoholic beverages to guests courteously and efficiently according to Hotel specifications. Maintain Stock, supplies and cleanliness
Work Environment:
Banquet functions areas, meeting rooms and service areas.

Job Involves working:
• Under variable temperature conditions
• Under variable noise levels
• Outdoors/Indoors

Qualifications:
1. Minimum of 21 years of age to serve alcoholic beverages
2. 3 years of experience as a Bartender or Barback
3. Food Handling certificate
4. Fluency in English both verbal and non-verbal
5. Provide legible communication
6. Compute basic arithmetic

Ability to:
• Willing to perform job functions with attention to detail, speed, and accuracy
• Ability to Prioritize and organize tasks
• Ability to think clearly, can remain calm, and solve problems using good judgement.
• Ability to follow specific directions thoroughly
• Desire to understand guests’ service needs
• Ability to work cohesively with co-workers as part of a team
• Ability to work with minimal supervision
• Ability to maintain confidentiality of guest information and pertinent hotel data.
8. Knowledge of various drink recipes and beverages service standards.

Desirable:
• High School Diploma or GED
• Certification in an alcohol awareness program
• Certification of previous training in liquor, wine, and food service
• Certification of CPR
• Ability to suggestive sell
• Ability to input access information in the Property management system/computers/point of sales system
• Must be able to lift up 50 pounds
• Must have knowledge of liquor brands, beers and non-alcoholic ordered

Dishwasher

Salary:   $8.75 P/H

The primary objective of a Dishwasher is to provide a clean and safe kitchen area for our staff. Must watch and clean tableware, pots, pans and cooking equipment. Keep the dish room and equipment clean and organized.

Server

Salary: $5.44 p/h plus tips

Shift: 5 pm - 11 pm

Description: 

As a Server, you will be responsible for exceeding the customer expectations by providing them with friendly, prompt and attentive service that is tailored to the customer’s preference. A Server will be required to have an extensive knowledge of our food and drink menu and be able to recommend, upsell and reinforce the customers’ orders. The Server will assist with assembly of prepared food and condiments following Bloomin Brands standards check orders for accuracy and review those orders with the guest prior to handoff to ensure satisfaction. A Server will be a team player and assist throughout the restaurant by bussing tables, delivering food and beverages ensuring that every opportunity to WOW a customer is completed.

Housekeeping Manager

Job Specific

Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships

Prepares daily work schedule to meet occupancy demands and room turn

Analyzes daily room turn and makes staff or procedural adjustments as necessary

Manages Housekeeping Rooms personnel

Assumes duties of Assistant Director of Housekeeping in Assistant Director’s absence

Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns

Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors

Communicates and coordinates with Front Office operation

Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs

Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings

Responsible for overseeing the activities of Housekeeping front line Staff

Greets and interacts with guests in an outstandingly friendly and professional manner

Works closely with Guest Services Manager or Front Desk to resolve all room discrepancies before the end of each day

Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering

Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department

Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed

Maintains close contact and ensures good communication with employees

Ensures that responsive and efficient repair services are provided to satisfy guest requests

Investigates guest complaints and takes corrective measures

Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect

Interviews and makes recommendations regarding hiring of personnel

Interviews and selects Housekeeping line level personnel

Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks

Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety

Sets agenda for guest awareness training

Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance

Responsible for projects assigned to second and third shift employees, as applicable

Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required

Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility

Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.

Plans special lobby cleaning projects and ensures their completion, as applicable

Coordinates lobby maintenance projects with Engineering, as applicable

Plans maintenance of lobby floors, as applicable

Coordinates monthly accounting for all supplies requisitioned from other departments

Attends staff meetings, Rooms Meetings and other special meetings as required

Sets agendas for Housekeeping meetings and runs meetings regularly

Schedules contract maintenance with outside vendors, as applicable

Evaluates housekeeping department employee performance

Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations

Ensures that lost and found items are turned into Security

Keeps General Manager and Controller informed of all matters significantly affecting the department

Periodically inventories supplies and equipment

Stays current with industry related technological improvements geared toward product improvement and increased efficiency

Performs numerous responsibilities to meet time-sensitive deadlines

Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction

Ensures that responsive and efficient uniform room and repair services are provided, as applicable

Prepares department purchase requisitions

Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements

Communicates linen needs, monitors and reports consumption and preservation programs

Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping

Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy

Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable

Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel

Creates an environment which fosters excellent staff morale and staff retention is a priority

Administers Quality Assurance and Cyclical Programs

Administers Incentive/Rewards/Recognition Programs

Interacts with guests to solve problems and ensure satisfaction

Responsible for implementing control systems for keys, pagers, radios, etc.

Responsible for efficient operation of OPERA HOUSEKEEPING System

Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages

Ensures that Housekeeping office and storeroom are kept neat and organized

Responsible for the submission of all performance appraisals for assigned employees

Other duties as assigned

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow employees

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with and enforces hotel uniform and grooming standards

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